Shipping Policy
RETURN & REFUND POLICY
Last updated: October 23, 2025
What we accept
We accept returns only for items that are manufacturing‑defective or damaged on delivery.
Return window
• You must contact us within 15 days of delivery to receive authorization for a damaged/defective claim.
• Please return items with all original packaging and accessories (when possible).
Return shipping cost
• For approved damaged/defective claims, we provide a prepaid return label (free return shipping) or a replacement.
• Returns for any other reason (e.g., change of mind, wrong size/color, buyer’s remorse) are not accepted.
How to start a claim
Email easycartglobal25@gmail.com (or call (226) 210‑9065) with:
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Your order number
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Photos showing the issue and the shipping label/box
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A brief description of the problem
Resolution
After we receive and inspect the return or verify the claim, we’ll replace the item or issue a refund to your original payment method. Most refunds post within 5–10 business days after inspection.
Non‑returnable
Unauthorized returns; items with user‑caused damage; items missing essential packaging/accessories.
Note
This policy does not limit any rights you may have under applicable consumer‑protection laws.